Privacy Policy

This policy explains how SLE Trading Pty Ltd (ABN 19 640 361 119) (“SLE Trading”, “we”, “us”) collects, uses, discloses and protects personal information.

It applies to:

• our online store at sletrading.com.au;
• our trade website; and
• your dealings with us by phone, SMS, email and in person.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Depending on how you deal with us, we may collect:

• your name, phone number, email address and postal address;
• delivery addresses and delivery instructions;
• order, purchase, return and warranty details;
• customer account details for our online store (we review customer accounts before approving them);
• business and contact details you give us in a trade account application;
• details of your enquiries and quote requests, including any plans or drawings you send us;
• records of our phone calls, SMS messages and emails with you;
• your email address, if you sign up to our newsletter; and
• information about how you use our websites, collected through cookies (see section 7).

Payment details. We do not store card details:

• online payments are processed by Shopify and its payment providers; and
• card payments taken over the phone are entered directly into our merchant facility.

Please never email us your card details.

We don’t ask for sensitive information, such as health information, and we ask that you don’t send it to us.

We collect personal information directly from you. This happens when you:

• buy through our online store;
• create a customer account;
• sign up to our newsletter;
• use a contact or enquiry form;
• request a quote or apply for a trade account on our trade website; or
• contact us by phone, SMS or email.

We may also collect information from people acting for you, such as an employee placing a trade order. We may also receive order and payment confirmations from the service providers described in section 5.

You can make a general enquiry without giving your name. However, we need your details to process orders, arrange delivery, provide quotes or open an account.

If we receive personal information we didn’t ask for and don’t need, we will destroy or de-identify it where it is lawful and reasonable to do so.

We use personal information to:

• process orders and payments, and arrange delivery or pickup;
• respond to enquiries and prepare quotes;
• assess trade account applications and approve online store customer accounts;
• manage your account, returns and warranty claims;
• send you our newsletter and other marketing, where you have agreed or the law allows (see section 8);
• improve our websites and services; and
• meet our legal obligations, such as keeping tax records.

When you submit a form on our trade website, you agree to us contacting you by phone, SMS and email about your enquiry.

If you don’t give us the information we need, we may not be able to supply goods, give you a quote or open an account for you.

We only disclose personal information where needed for the purposes in section 4. We may disclose it to:

• delivery and shipping carriers, including Australia Post, so they can deliver your order;
• suppliers, where needed to fill your order or handle a warranty claim;
• Shopify and its payment providers, which run our online store and process online payments;
• the customer relationship management system we use to manage enquiries and customer records from our trade website;
• other service providers that help us run our business, such as IT, website, email and SMS providers, and our professional advisers; and
• anyone we are required or authorised by law to disclose it to.

Our customer relationship management system provider is based in the United States, so information held in our customer relationship management system may be stored or accessed there.

Some of our other service providers, including those that run our online store and process payments, may store or process information overseas. We refer to these as overseas service providers.

Before we disclose personal information overseas, we take reasonable steps to make sure the recipient handles it in a way that is consistent with the Australian Privacy Principles.

Both of our websites use cookies. Cookies are small files stored on your device. They help our websites work, for example by keeping your cart and checkout running and remembering your preferences.

We may also use:

• analytics tools, to understand how people use our websites; and
• advertising tools, to show our ads to people who may be interested and to measure how well those ads work.

These tools may use their own cookies.

You can block or delete cookies in your browser settings. If you do, some parts of our websites, such as the online store checkout, may not work properly.

We may send you our newsletter and other marketing by email or SMS where you have agreed to receive it or the law allows us to.

Every marketing email and SMS we send includes a way to unsubscribe. You can also ask us to stop at any time by contacting us.

If you unsubscribe from marketing, we will still contact you about your orders, quotes, enquiries and account.

We store personal information electronically, in our business systems and with the service providers described in section 5.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, change or disclosure. Access is limited to people who need it for their work.

When we no longer need personal information for any purpose, and the law doesn’t require us to keep it, we take reasonable steps to destroy it or de-identify it.

If a data breach occurs that the law requires us to report, we will notify you and the Office of the Australian Information Commissioner.

You can ask for access to the personal information we hold about you, or ask us to correct it, by emailing info@sletrading.com.au.

We will need to confirm your identity, and we will respond within a reasonable time.

If we refuse a request, we will tell you why in writing and explain how you can complain.

If you have a concern about how we have handled your personal information, email info@sletrading.com.au with details. We will look into it and respond within a reasonable time.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

We may update this policy from time to time. We will post the updated version on our websites with a new “Last updated” date.

To request access to or correction of your personal information, or to make a complaint, contact us by email or phone:
SLE Trading Pty Ltd
154 McIntyre Rd, Sunshine North VIC 3020
Phone: 0485 019 409
Email: info@sletrading.com.au