Returns & Refunds Policy

This policy explains how SLE Trading Pty Ltd (ABN 19 640 361 119) (“SLE Trading”, “we”, “us”) handles faulty goods, incorrect goods, goods damaged in transit, and change-of-mind returns.

It applies to both online store orders (orders placed through the checkout at sletrading.com.au) and trade orders (orders placed with us by phone). Please read it together with our Terms and Conditions.

Nothing in this policy limits your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In plain terms:

• if there is a major failure, you can choose a refund or a replacement; and
• if the problem is not a major failure, we will fix it within a reasonable time by repairing or replacing the goods, or by giving you a refund.

These rights apply in addition to any manufacturer’s warranty.

They also apply to special orders and one-off items. The restrictions on those items in section 6 apply to change-of-mind returns only.

If goods are faulty, don’t match their description, or are not what you ordered, you can come to us directly. You don’t have to go to the manufacturer.

To make a claim, contact us by email or phone. Give us your proof of purchase and a description of the problem, with photos if you can.

We may need to inspect the goods or have the manufacturer assess them. If the goods have been installed, tell us, and we will talk with you about how to inspect them.

We will arrange the return using our own delivery service, at no cost to you.

For faulty, incorrect or damaged goods, we do not charge a restocking fee or a collection charge, and we do not deduct delivery costs.

If goods arrive damaged:

• tell the delivery driver if you can; and
• email us photos of the outer packaging and of the damage, with a short description.

Please contact us within 2 Business Days of receiving the goods (see clause 10.9 of our Terms and Conditions). This helps us fix the problem and claim from the carrier. If you notice the damage later, still tell us. You don’t lose your rights under the Australian Consumer Law by reporting late.

We will arrange a replacement as soon as possible. If the damage is a major failure, you can choose a refund instead.

Our products carry manufacturer’s warranties. These range from 1 year to a lifetime, depending on the product.

To make a warranty claim, contact us and we will handle it with the manufacturer.

A manufacturer’s warranty is extra protection. It does not replace your rights under the Australian Consumer Law, and those rights can still apply after the warranty ends.

We don’t have to accept returns just because you have changed your mind. We accept them on the terms below as a courtesy. This section does not apply to faulty, incorrect or damaged goods.

• Within 7 days of delivery: you can ask to return goods for a change of mind.
• After 7 days, but within 28 days of delivery: we may accept a change-of-mind return. If we do, a restocking fee of 25% applies.

Goods must be:

• unused and complete;
• in their original packaging, in a condition we can resell, with no writing on the boxes; and
• securely resealed.

Special orders and one-off items can’t be returned for a change of mind. If they are faulty or incorrect, section 3 still applies.

Contact us by email or phone. Give us:

• your proof of purchase;
• your purchase order number, if you have one; and
• the reason for the return.

We will give you a return authorisation number. Please don’t send goods back until you have it. Attach a copy of the authorisation to each box.

The goods must arrive back at our warehouse within 14 days of your return request.

You can either:

• arrange and pay for the return freight yourself; or
• have us collect the goods. Our collection charge is $15 for a small item and $50 for a medium item. For large items or multiple items, we will quote the charge on request. The collection charge must be paid before we collect.

If you arrange the return freight yourself, the goods are your responsibility until they reach our warehouse, so please pack them well.

If goods come back damaged, used or incomplete, we may reduce your refund to cover the damage or missing items, or we may refuse the return. If we do either, we will tell you why and by how much, and we will contact you to arrange what happens to the goods.

Change-of-mind refunds are paid within 28 days, less the delivery costs and any restocking fee under section 6.3.

Refunds for faulty, incorrect or damaged goods are paid in full, with no deductions, as soon as we have confirmed the problem.

How refunds are paid:

• for online store orders, we refund through the online store to your original payment method;
• for trade orders paid by card over the phone, we refund to the same card; and
• if the original payment method can’t be used, we will agree another method with you.

To request a return or make a claim, contact us by email or phone:
SLE Trading Pty Ltd
154 McIntyre Rd, Sunshine North VIC 3020
Phone: 0485 019 409
Email: info@sletrading.com.au